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Our policy is valid for a period of 14 calendar days from the date of the purchase. If you are not satisfied with the service for any reason you can ask for a refund. A pro-rated refund will be issued for the unused portion of the services. If the period of 14 days has lapsed since the purchase, we can't, unfortunately, offer you a refund.

Refund requirements

The following criteria must be met to qualify for a refund:

 - Customer's account must be in good standing
 - Service malfunctions or doesn't work as described

If the conditions listed above are not met, we reserve the right not to issue a refund. It's important to keep in mind that there is often a difference between a service that  doesn't work and a situation where you are receiving an error message. Error messages could be related to an incorrect setup, configuration or software and as a result the service is not working.

Contacting us

If you would like to contact us concerning any matter relating to this Refund Policy, you may do so via the contact form or send an email to support@24hourviews.com

This document was last updated on February 19, 2021